Terms & Conditions

Please read these conditions carefully before clicking to book.

Making a Booking

Your agreement is between you and Westwood Lakes. References to ‘the Company’, ‘we’, ‘us’, and ‘our’ in these terms and conditions apply to Westwood Lakes. References to ‘you’ in these terms and conditions are to you, as the person making the booking and, where applicable, to every member of your party.

There will be a contract between you and us:

  • If you book by telephone when we accept your initial payment
  • If we issue you written confirmation
  • If you book online when your booking is confirmed

The person making the booking accepts the contract on behalf of all members of your party and is responsible for making sure they accept the contract. We cannot accept bookings from anyone under the age of 18.

If half or more of the party is aged between 17 and 25, you must tell us when you book. We have the right to refuse your booking or not to issue keys on arrival to any persons or groups at our discretion.

If you wish to book a single sex party you must tell us of this before you book.

We reserve the right to cancel any online booking that we reasonably believe breaches our terms and conditions of booking.

You must check your hire invoice and booking acceptance as well as all other documents we send you carefully as soon as you receive them. If any information appearing on any document appears to be inaccurate in any way, you must let us know straight away. We regret we cannot accept any liability to make changes if we are not notified of any inaccuracy in any document within 7 days of our sending it out.

Telephone/ Internet/ Email & Postal Bookings will be held provisionally for up to 7 days* until a deposit has been received. If we do not receive a deposit, your booking will be cancelled.

Duration Of Your Stay

All terms are either per week (Saturday to Saturday*) or per short break (Monday- Friday, or Friday – Monday) for the accommodation as equipped and described. The usual check-in time is 4pm (subject to unavoidable delays). The check-out time (usually 10am) will be shown on your hire invoice. You are obliged to leave everything in a clean and tidy condition and you are responsible for any damage done or loss sustained during your stay. We reserve the right to charge guests for any damages made during your stay at Westwood Lakes.

Prices include VAT (where applicable) at the rates applicable at the time of printing and are subject to change if the rates or application of the tax changes. In the event of a change in the rate of VAT during the course of the year, your holiday will on behalf of the Owner be invoiced at the new amount of VAT unless you have already taken your holiday or paid the balance in full prior to the date of the change.

Payment

When you book you must pay the applicable deposit of 40% within 7 days of provisional booking, if we do not receive payment, your booking will be cancelled.

Your balance is due on day of arrival.

Cancelling Your Booking

Telephone us immediately if you have to cancel your booking. We have the right to refuse to refund your deposit, however, as standard practise; deposits are refunded to guests cancelling over 4 weeks from their arrival date. If you cancel within 4 weeks of your booking date, your deposit will not be refunded unless the space can be refilled.

Cancellations or Changes by the Owner

The Owners do not expect to have to make any changes to your booking. However, sometimes problems happen and bookings have to be changed or cancelled or mistakes in brochures or other details corrected. The owner has the right to do this. If we do, we will contact you (by phone if reasonably possible in the case of a significant change or cancellation, we will let you know about minor changes by post) as soon as is reasonably practical. We will explain what has happened and let you know about the cancellation or change.

Number in Your Party

The total number in your party must not exceed the capacity of the accommodation as advertised by us. Babies will be counted as members of your party. You should check the policy of your chosen accommodation carefully before booking. This is for insurance purposes. Any guests found to have exceeded the lodge capacity will be asked to leave immediately. We have cots and high chairs available for £2.50 per night.

Checking In

Check in time is between 4pm and 5pm. If you do arrive before this time, you are welcome to fish or just relax in the surroundings until your accommodation is ready. We are happy to release keys as soon as the accommodation is ready, however, this will not be before 3pm.

Linen, Towels and Keys

Except for cots, bed linen is provided. You will be provided with duvets and pillows for each guest. We ask that you strip the beds on departure.

Towels are provided, each guest will have a hand towel and bath sheet. These towels are not for hot tub use, and you will be charged £10.00 for each towel that is damaged.

Self Catering

All the lodges at Westwood Lakes are fully self catered. We provide tea and coffee facilties alongside a few dishwasher tablets and toilet rolls to get guests started for their stay, however, we do not supply these items for the duration of the stay.

Unreasonable Behaviour

We ask all guests, group bookings in particular, to be respectful to other guests during their stay. Please keep noise and foul language to a minimum wherever possible. We have the right to refuse to hand over accommodation if the unreasonable behaviour of anyone in your party is likely to cause offence to other guests or to members of staff. We reserve the right to terminate a holiday after the keys have been handed over, if the unreasonable behaviour of anyone in your party is likely to impair the enjoyment, comfort or health of other guests or members of staff. In these circumstances, no refund will be given.

Damage to Accommodation

You are liable to Westwood Lakes for any damage caused in the accommodation during the period of hire. Westwood Lakes has the right to enter any accommodation (without prior notice if this is not practical or possible) if special circumstances or emergencies arise (for example if repairs need to be carried out).

Hot tubs

Westwood Lakes maintains the hot tubs on a daily basis. In the event of inappropriate use resulting in chemical imbalances and the need to drain and refill the hot tub, a charge of £50 will be made to the person who made the booking. Guides to the proper use of our hot tubs are available in the accommodation.

Your Pet

We allow pets in allocated lodges, that you must reserve at time of booking.

All pets are £5.00 per night.

You must tell us that you are bringing a pet when you make your booking. You must bring your pet basket with you and ensure that your pet(s) does not lie on the bedding or chairs under any circumstances. Pets must not be left unattended in accommodation or elsewhere, and must be exercised on a lead and in the charge of an adult.

Any guests found to not be respecting our site with regards to pets, will be asked to leave immediately.

Your Vehicles

Your vehicles, their accessories and contents are left entirely at your risk. Westwood Lakes are not responsible for any loss or damage from or to any vehicle from any cause whatsoever.