Terms & Conditions

Please read these conditions carefully before clicking to book.

Making a Booking

Your agreement is between you and Westwood Lakes. References to ‘the Company’, ‘we’, ‘us’, and ‘our’ in these terms and conditions apply to Westwood Lakes. References to ‘you’ in these terms and conditions are to you, as the person making the booking and, where applicable, to every member of your party.

There will be a contract between you and us:

  • If you book by telephone when we accept your initial payment
  • If we issue you written confirmation
  • If you book online when your booking is confirmed

The person making the booking accepts the contract on behalf of all members of your party and is responsible for making sure they accept the contract. We cannot accept bookings from anyone under the age of 18.

If half or more of the party is aged between 17 and 25, you must tell us when you book. We have the right to refuse your booking or not to issue keys on arrival to any persons or groups at our discretion.

If you wish to book a single sex party you must tell us of this before you book.

We reserve the right to cancel any online booking that we reasonably believe breaches our terms and conditions of booking.

You must check your hire invoice and booking acceptance as well as all other documents we send you carefully as soon as you receive them. If any information appearing on any document appears to be inaccurate in any way, you must let us know straight away. We regret we cannot accept any liability to make changes if we are not notified of any inaccuracy in any document within 7 days of our sending it out.

Telephone/ Internet/ Email & Postal Bookings will be held provisionally for up to 7 days* until a deposit has been received. If we do not receive a deposit, your booking will be cancelled.

Duration Of Your Stay

All terms are either per week (Saturday to Saturday*) or per short break (Monday- Friday, or Friday – Monday) for the accommodation as equipped and described. The usual check-in time is 4pm (subject to unavoidable delays). The check-out time (usually 10am) will be shown on your hire invoice. You are obliged to leave everything in a clean and tidy condition and you are responsible for any damage done or loss sustained during your stay. We reserve the right to charge guests for any damages made during your stay at Westwood Lakes.

Prices include VAT (where applicable) at the rates applicable at the time of printing and are subject to change if the rates or application of the tax changes. In the event of a change in the rate of VAT during the course of the year, your holiday will on behalf of the Owner be invoiced at the new amount of VAT unless you have already taken your holiday or paid the balance in full prior to the date of the change.

Payment

When you book you must pay the applicable deposit of 40% within 7 days of provisional booking, if we do not receive payment, your booking will be cancelled.

Your balance is due on day of arrival.

Cancelling Your Booking

Telephone us immediately if you have to cancel your booking. We have the right to refuse to refund your deposit, however, as standard practise; deposits are refunded to guests cancelling over 12 weeks from their arrival date.

Cancellations or Changes by the Owner

The Owners do not expect to have to make any changes to your booking. However, sometimes problems happen and bookings have to be changed or cancelled or mistakes in brochures or other details corrected. The owner has the right to do this. If we do, we will contact you (by phone if reasonably possible in the case of a significant change or cancellation, we will let you know about minor changes by post) as soon as is reasonably practical. We will explain what has happened and let you know about the cancellation or change.

Number in Your Party

The total number in your party must not exceed the capacity of the accommodation as advertised by us. Babies will be counted as members of your party. You should check the policy of your chosen accommodation carefully before booking. This is for insurance purposes. Any guests found to have exceeded the lodge capacity will be asked to leave immediately. We have cots and high chairs available for £2.50 per night.

Checking In

Check in time is between 4pm and 5pm. If you do arrive before this time, you are welcome to fish or just relax in the surroundings until your accommodation is ready. We are happy to release keys as soon as the accommodation is ready, however, this will not be before 3pm.

Linen, Towels and Keys

Except for cots, bed linen is provided. You will be provided with duvets and pillows for each guest. We ask that you strip the beds on departure.

Towels are provided, each guest will have a hand towel and bath sheet. These towels are not for hot tub use, and you will be charged £10.00 for each towel that is damaged.

Self Catering

All the lodges at Westwood Lakes are fully self catered. We provide tea and coffee facilties alongside a few dishwasher tablets and toilet rolls to get guests started for their stay, however, we do not supply these items for the duration of the stay.

Unreasonable Behaviour

We ask all guests, group bookings in particular, to be respectful to other guests during their stay. Please keep noise and foul language to a minimum wherever possible. We have the right to refuse to hand over accommodation if the unreasonable behaviour of anyone in your party is likely to cause offence to other guests or to members of staff. We reserve the right to terminate a holiday after the keys have been handed over, if the unreasonable behaviour of anyone in your party is likely to impair the enjoyment, comfort or health of other guests or members of staff. In these circumstances, no refund will be given.

Damage to Accommodation

You are liable to Westwood Lakes for any damage caused in the accommodation during the period of hire. Westwood Lakes has the right to enter any accommodation (without prior notice if this is not practical or possible) if special circumstances or emergencies arise (for example if repairs need to be carried out).

Hot tubs

Westwood Lakes maintains the hot tubs on a daily basis. In the event of inappropriate use resulting in chemical imbalances and the need to drain and refill the hot tub, a charge of £50 will be made to the person who made the booking. Guides to the proper use of our hot tubs are available in the accommodation.

Your Pet

We allow pets in allocated lodges, that you must reserve at time of booking.

All pets are £5.00 per night.

You must tell us that you are bringing a pet when you make your booking. You must bring your pet basket with you and ensure that your pet(s) does not lie on the bedding or chairs under any circumstances. Pets must not be left unattended in accommodation or elsewhere, and must be exercised on a lead and in the charge of an adult.

Any guests found to not be respecting our site with regards to pets, will be asked to leave immediately.

Your Vehicles

Your vehicles, their accessories and contents are left entirely at your risk. Westwood Lakes are not responsible for any loss or damage from or to any vehicle from any cause whatsoever.

 

Coronavirus Extras – For your safety and security.

Thank you for your patience whilst we get a fully formulated plan into place in regards of opening Westwood Lakes back up.

Following the government guidelines released as of 23rd June we have made sure that we are a COVID-secure business. We understand that they have advised for accommodation to house only members from two households. Due to our lodges being specifically made for us it means there is a lot more space than a typical caravan home, all single beds have a minimum distance of 1.2metres between them (this excludes our Swallow lodges, they have a much smaller area). If you are not comfortable with sharing a bedroom then we are happy for you to bring your own sleeping bag and blow up mattress to further social distance yourselves. We will not be supplying any additional bedding for those who bring their own blow up bed.

We will be leaving our hot tubs running and will be maintaining them throughout the season, however it is at the customer’s discretion whether you choose to use it or not.

All lodges will have disinfectant supplied for each bathroom, this is a measure supplied by us to help keep both our customers and employees safe. This will mean that you will have to clean your own surfaces down throughout your stay to keep the risk of any transmission down.

The café will be open on 7 days a week from 7:30am until 3pm and then from 6pm until 8pm for all evening meals, you will be able to sit inside the café or take the food back to your log cabin. All tables inside the café will be spaced according to the social distancing measures, there is also our outdoor seating where you are able to sit.

The mallard will be open on a Wednesday, Thursday and Friday from 10:30am – 3:00pm and then again 6:00pm until 10:00pm, Saturday and Sunday will be open all day, 10:30am until 10:00pm. Again, all seating both inside and out will have full social distancing measures in place, there is plenty of room for everyone. These hours may be subject to change.

The mallard and the fisherman’s rest have all the necessary systems in place for social distancing, there are clearly displayed entrances and exits to avoid the crossing over of members of the public when they are leaving and entering the building.

If you are entering fishing matches or the WWL Opens, then all draws are done by WWL staff at 8:30am outside of the main reception and all weighing in is being done by WWL staff and there is to be no following round of the weighing in to reduce the risk of breaking social distancing.

If you are shielding then you must follow all government guidelines that are in place for yourselves, we are unable to provide any additional protection for yourselves and others further than the outlined procedures of social distancing.

If you may be showing any symptoms of COVID-19; a fever, sore throat or a loss of sense of smell or taste, or you have been in contact with anyone who may be displaying these symptoms you must isolate for 14 days. Please do NOT come to Westwood Lakes if you are displaying any symptoms for the safety of other holiday makers and our staff.

All Westwood Lakes staff have been trained and understand the full cleaning procedures that must happen across the site and predominantly in the cabins. All cabins will be thoroughly sanitised and cleaned between each changeover of guests to ensure everyone is kept safe and well.

Please read all guidelines we have laid out before you arrive for your holiday. We are unable to assist if you have forgotten or not read and understood our guidelines. We want to keep our employees and our guests safe and happy whilst they are here at Westwood Lakes.

Thank you for your co-operation, we hope to see you soon.

From all here at Westwood Lakes.